Support & SLA

Support Channels

QuoteForge support is available through the following channels:

Support Hours

Our support team is available Monday to Friday, 09:00–17:00 CET/CEST (Central European Time, UTC+1 in winter and UTC+2 in summer). We are closed on Hungarian public holidays. We aim to acknowledge all emails received outside business hours on the next available business day.

Reporting Bugs

To report a bug effectively, please include:

• A clear description of what you expected to happen versus what actually happened
• Steps to reproduce the issue (the more specific, the faster we can investigate)
• The URL or feature area where the issue occurred
• Your browser, OS, and device type
• Screenshots or screen recordings if applicable
• Your account email and tenant name (so we can look up relevant logs)

Feature Requests

We welcome feature requests and product feedback from all customers. Please email [email protected] with the subject prefix [FEATURE] and describe the capability you'd like, the use case it solves, and any relevant context. We review all feature requests and factor them into our roadmap planning, but we cannot commit to shipping any specific feature or timeline.

Service Status

We do not currently operate a public status page. Planned maintenance windows will be communicated by email at least 48 hours in advance.