Last updated: 2026-01-01
TeleCetli Kft. is committed to responding to security incidents, data breaches, and service disruptions promptly and transparently. An 'incident' is any event that compromises or threatens to compromise the confidentiality, integrity, or availability of the QuoteForge service or the personal data it processes. We treat all suspected incidents seriously, regardless of apparent severity, and communicate openly with affected customers.
We detect incidents through multiple channels:
Upon confirming an incident, we follow this response timeline:
We communicate incident status through the following channels:
Under GDPR Article 33, we are required to notify the supervisory authority (NAIH) of a personal data breach within 72 hours of becoming aware of it, unless the breach is unlikely to result in a risk to the rights and freedoms of natural persons.
Under GDPR Article 34, where a breach is likely to result in a high risk to the rights and freedoms of natural persons, we will communicate the breach to the affected individuals without undue delay. Notification will describe the nature of the breach, the categories and approximate number of data subjects affected, the likely consequences, and the measures taken or proposed.
Supervisory authority: Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH), 1055 Budapest, Falk Miksa utca 9-11., Hungary
If you suspect a security incident, data breach, or service integrity issue involving your QuoteForge account or data, please report it immediately:
Email:
[email protected]Use the subject prefix [INCIDENT] for security incidents
For urgent matters that pose immediate risk, include 'URGENT' in the subject line for priority handling.
Please include: your tenant name and email, a description of what you observed, when it occurred, and any supporting screenshots or logs.